Welcome to Florist West Harrow. By placing an order on our website for online flower delivery in West Harrow or the surrounding areas, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. If you have any queries regarding these terms, we recommend that you contact us prior to submitting your order.
These Terms & Conditions are designed to clarify your rights and obligations when using our online flower delivery service. They apply to all customers within West Harrow and the nearby areas we serve.
Orders for flower delivery in West Harrow can be placed directly through our official website. To place an order, select your preferred flower arrangement, add it to your basket, and follow the prompts to proceed to checkout. You will be required to provide accurate delivery details, including recipient name, address, and contact information, to ensure successful delivery.
Once you submit your order and payment, you will receive an automatic confirmation acknowledging receipt. This email confirmation does not constitute acceptance of your order but serves as proof that we have received it. The order becomes binding only when we dispatch your flower arrangement and issue a final confirmation. We reserve the right to refuse or cancel any order where necessary, for example if the requested flowers are unavailable or we believe there is an error in the listing or pricing.
If you wish to make any changes to your order after submission, please contact us as soon as possible. We will do our best to accommodate all reasonable requests, but changes cannot be guaranteed, especially if the order has already been prepared or dispatched for delivery.
All flowers and arrangements are subject to availability. As the nature of fresh flowers means that some varieties may be seasonal or limited in stock, we reserve the right to substitute items of equivalent quality and value where necessary. In the event of any significant substitution, we will make every effort to contact you and discuss the alternatives. Every care will be taken to maintain the overall style, colour scheme, and presentation of the arrangement as depicted online.
Online flower delivery services are available throughout West Harrow and select surrounding districts. We offer a range of delivery options to suit your requirements, including same-day, next-day, or scheduled deliveries, subject to availability and order cut-off times as stated on the website.
We strive to ensure punctual and professional flower delivery. However, delivery times are estimates and not guaranteed, as they may be subject to factors beyond our control such as adverse weather or traffic conditions. We strongly recommend that you provide clear, accurate delivery instructions to facilitate timely and successful handover.
If the recipient is unavailable at the delivery address, we may attempt to leave the flowers in a safe and secure location or with a neighbour, unless you have instructed otherwise. In such cases, we will endeavour to notify you of the delivery location. If delivery cannot be completed and the flowers are returned to our shop, redelivery may be arranged and may be subject to an additional fee.
Full payment is required at the time of ordering. All prices listed on our website are in Pounds Sterling (GBP) and include applicable VAT unless otherwise stated. We reserve the right to update prices and delivery charges at any time. The final price, including delivery, will be clearly displayed at checkout before you complete your purchase.
We accept payment through a secure online system using major credit and debit cards. By submitting your order, you warrant that you are authorised to use the chosen payment method, and that any payment details provided are valid and accurate.
If you need to cancel or amend your order, you must notify us as soon as possible. Due to the perishable nature of flowers, cancellations or changes must be made no later than 24 hours before the scheduled delivery date. We cannot guarantee acceptance of any cancellation or amendment requests made after this period, as your order may already have been prepared or dispatched.
To request a cancellation or amendment, contact us with your order number and relevant details. If eligible, refunds will be processed via the original payment method and may take several business days to appear depending on your payment provider.
Custom orders and special event arrangements may be subject to different cancellation conditions, which will be communicated at the time of booking.
We are committed to providing the highest-quality fresh flowers. Upon receipt, please inspect your delivery promptly. If you are dissatisfied with the flowers due to error, damage or unsatisfactory condition, please contact us within 24 hours of delivery with photographic evidence, where possible. We will review your concern and, at our discretion, offer an appropriate resolution, which may include a replacement arrangement, partial refund or full refund.
Due to the perishable nature of flowers, in most circumstances, we do not accept returns unless a clear error or quality issue has been identified and reported within the stated timeframe. Our decision regarding refunds or replacements is final.
It is your responsibility to ensure that all details provided during the order process are accurate, including delivery address and recipient’s contact information. We cannot accept liability for non-delivery or delays resulting from incorrect or incomplete information supplied by the customer.
By placing an order, you acknowledge that flowers are a natural product and minor variations in colour, shape, and size are intrinsic to the product and do not constitute grounds for complaint.
Florist West Harrow is committed to providing quality service for online flower delivery in West Harrow. However, except where prohibited by law, we shall not be liable for any indirect, incidental, or consequential damages, loss of profits, or any losses arising from the use, or inability to use, our website or delivery services.
Our liability for any claim arising in connection with your order is limited to the monetary value of the goods and services ordered. Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraudulent misrepresentation or any other liability which cannot be excluded by law.
All personal information provided during the ordering process will be handled in accordance with current UK data protection legislation. We use your details solely to process your order and to communicate with you about its status. For more information, please refer to our Privacy Policy.
All content on our website, including images, text, logos, and design, is the intellectual property of Florist West Harrow or its licensors and may not be copied, reproduced, or distributed without our explicit written permission.
We shall not be held responsible for any failure or delay in fulfilling our obligations under these Terms & Conditions where such failure or delay results from circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, adverse weather, fire, flood, strikes, riots, accidents, pandemics, or governmental interventions.
These Terms & Conditions, and any contract between us and our customers, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be unlawful, void, or for any reason unenforceable, it will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
We reserve the right to revise or update these Terms & Conditions from time to time. Changes will be effective as of the date they are posted on our website. It is your responsibility to review these terms before placing an order.
These Terms & Conditions apply to all customers using our online flower delivery services in West Harrow and the surrounding areas. By ordering with us, you confirm your acceptance of these terms.
Thank you for choosing Florist West Harrow for your flower delivery needs. We strive to provide an excellent and reliable local service to every customer.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Harrow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Harrow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
