At Florist West Harrow, we pride ourselves on delivering only the freshest blooms directly to homes and businesses in the West Harrow community. As your trusted local florist, our mission is to delight you with every order and back our arrangements with a robust Fresh Flowers Guarantee. Your satisfaction is important to us, and we are dedicated to ensuring each bouquet arrives vibrant, fragrant, and ready to impress.
We take great care in preparing and delivering every floral arrangement. However, if you find that your flowers are damaged or not in the expected condition upon arrival, please notify us within 24 hours. To help us resolve your concern quickly, keep the flowers in their original packaging and provide a brief description of the issue along with a clear photo showing the damage. This allows us to assess the situation accurately and offer you the best solution.
We guarantee that our flowers will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to the instructions included. If your flowers begin to wilt or show significant signs of deterioration within this freshness window, please contact us promptly. Our team is committed to making things right, ensuring you fully enjoy the beauty and longevity of your flowers from Florist West Harrow.
Your satisfaction sits at the heart of our service. If your order arrives damaged, or you experience a freshness issue within the 5-day window, you may choose between a replacement arrangement or a full refund. Once we have verified the details of your concern, we aim to process refunds or arrange redelivery as swiftly as possible, typically within 2-3 business days. Please note that refunds are issued to the original payment method used at checkout.
Should you encounter any issues with your order or our service, we welcome the opportunity to resolve your concerns. To make a complaint, please reach out to us within 7 days of your delivery. Outline your order details, the problem you've experienced, and any supporting photos if applicable. Our customer care team will investigate promptly and respond within 48 hours with a resolution or next steps.
Florist West Harrow has built its reputation by serving our local community with dedication, care, and the finest flowers. Whether you order for a home celebration, office event, or as a thoughtful gift, you can rely on our team to deliver quality and stand by our promises. Thank you for trusting us to bring fresh floral beauty to West Harrow households and businesses. We value your feedback and look forward to delighting you again and again.
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